Shipping policy

Shipping & Delivery Policy

Last updated: 6th October 2025

At Chantal Flores, every bouquet is hand-crafted to order and delivered with the same care and precision that defines our floral artistry. Our delivery service ensures each arrangement arrives in perfect condition — fresh, on time, and beautifully presented.

1. Delivery Area

We currently offer delivery of fresh flowers within an 8-mile radius of our Chantal Flores studio and warehouse in London. This radius includes central and surrounding areas served by our trusted drivers.

If you are unsure whether your delivery address falls within our area, please contact us at flowers@chantalflores.co.uk before placing your order and we’ll be happy to confirm.

At present, we do not offer national or international delivery for fresh flowers.

2. Delivery Schedule

Fresh flower deliveries are available Tuesday to Saturday, excluding public holidays.

Deliveries are typically made between 8 am and 8 pm. While we cannot guarantee specific time slots, you may include delivery instructions (for example, “leave with concierge” or “safe place”) at checkout.

If the recipient is unavailable, our courier will follow your delivery instructions or attempt to leave the flowers with a neighbour. We regret that we cannot accept responsibility for flowers left in a safe place at your request.

3. Delivery Charges

Delivery charges are calculated at checkout and are based on the delivery address and timing. Complimentary delivery may be offered for selected locations, occasions, or promotional events.

4. Quality & Freshness

All bouquets leave our studio in perfect condition and are carefully packaged to ensure hydration and protection during transit.

If your flowers arrive damaged or delayed, please contact us within 48 hours of delivery at flowers@chantalflores.co.uk with your order number and a clear photo. Our team will review the matter promptly and offer a suitable resolution — whether a replacement, refund, or store credit.

5. Address Accuracy

Please ensure all delivery details are accurate at the time of ordering. We cannot accept responsibility for delayed or failed deliveries due to incomplete or incorrect addresses. Redelivery may incur an additional charge.

6. Non-Perishable Items

Non-perishable goods (such as vases or accessories) may be shipped nationwide using standard courier services. Delivery fees and timelines for these items will be calculated at checkout.